Delivery + Returns

 

| DELIVERY |

STANDARD DELIVERY
Simple delivery for when you're not in a rush
All orders (to an address in the United Kingdom) made on the Site will be delivered to the user via Royal Mail Post. Once an order has been dispatched by OkO and is delivered to the delivery address specified by the user in the order, the risk and title in the goods pass to the user.

  •  You’ll receive an order confirmation email after purchase. 
  • Your order will arrive between 7:30am-10pm.
  • Sometimes we’ll split your order into a number of different packages so that we can take advantage of the items in stock at different locations. Regardless of the number of deliveries you receive, you'll only be charged one delivery cost.
  • If we miss you we’ll leave a calling card so you can easily rearrange delivery.

UK Orders

  • A flat shipping rate of £2.00 applies on all UK orders under £15.
  • FREE shipping on all UK orders £15 and over.

EU Orders

  • Standard EU shipping is £6.99 and is applied to all lightweight orders. Weight will be automatically calculated at the checkout.
  • Tracked EU shipping is £15.00 and is applied to all heavyweight orders. Weight will be automatically calculated at the checkout.
  • All EU orders will take 3-10 business days from dispatch to delivery (excluding Bank holiday and weekends).

International Orders

  • We ship internationally to Australia, Canada, Mexico, New Zealand and United States.
  • Standard International shipping is £8.99 and is applied to all lightweight orders. Weight will be automatically calculated at the checkout.
  • Tracked International shipping is £20.00 and is applied to all heavyweight orders. Weight will be automatically calculated at the checkout.
  • All International orders will take 5-20 business days from dispatch to delivery (excluding UK Bank holidays and weekends).
  • Any international duties, taxes or charges that may be applied in the user’s country of residence are the sole responsibility of the user.

| RETURNS |

What is your return policy?
Unfortunately, we don't offer refunds for change of mind purchases due to hygiene reasons, so please make your selection carefully. If you have any questions, just shoot them through to hello.byoko@gmail.com or DMs on social media. We want to make sure you are happy with our products. 

OkO offers an exchange if an item purchased from the site has a major problem, which cannot be repaired. This is when the item:

  • If the problem is not major, OkO will repair any faulty item within a reasonable time, if notified of the fault within 10 business days of receipt of the order. Notification must be sent by email to hello.byoko@gmail.com.
  • If the item is not repaired within a reasonable time, the user will be entitled to choose a replacement. If an item is returned for any reason, the user will incur the cost of return shipping to OkO.
  • Returned items must be packed in their original packaging and sent to OkO via Royal Mail Post. OkO will incur the costs of shipping any repaired or replacement items to the user.

Proof of purchase is required for any refund or replacement. Unused, unopened, and unworn OkO products are eligible for return. All returns must be processed within 20 days of placing the order. You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. 

Do you offer exchanges?
We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email hello.byoko@gmail.com so we can arrange the exchange. Exchanges must be received within 30 days of placing your order. 

How do I initiate a return? 
To return your product, you should send us an email at hello.byoko@gmail.com to arrange the return. It will be great to include the reason for your return, we want your feedback as it helps us improve our services and products. Products must be returned within 20 days of placing your order. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?
Oops, our bad! If you received a product different from the one that you ordered, we are sorry about that. Please contact us at hello.byoko@gmail.com and we’ll be sure to get you the product you ordered.